Effective Date: 19, March, 2026

1. Introduction

Welcome to RentATrailer (accessible at https://rentatrailer.ae). We are committed to protecting your personal information and maintaining transparency in how we collect, use, and safeguard your data. This Privacy Policy explains how we handle information in connection with our trailer rental services across Dubai and the UAE.

2. Information We Collect

We collect only the information necessary to provide accurate quotations, logistics coordination, and professional communication.

a) Personal Information

• Full name
• Email address
• Phone number
• Company name

• Inquiry details

b) Documents

• Uploaded identification documents (IDs)

• Permits or project-related documents (if required for service execution)

c) Technical Data

• IP address
• Browser type and version
• Device information

d) Usage Data

• Pages visited
• Time spent on the website
• Interaction behavior

3. How We Collect Information

We collect data through:

• Website contact forms
• WhatsApp inquiries
• Direct communication via phone or email
• Document uploads during service requests
• Cookies and tracking technologies

4. How We Use Your Information

Your information is used strictly for business and operational purposes, including:

• Responding to rental inquiries and providing quotations
• Coordinating trailer logistics and project requirements
• Verifying documents and compliance needs
• Improving website functionality and user experience
• Internal record-keeping and communication

We do not sell or rent your personal data to third parties.

5. Legal Basis for Processing

We process your data based on:

• Consent when you submit forms or inquiries
• Contractual necessity to deliver requested services

• Legitimate business interests such as improving services and communication

6. Cookies and Tracking Technologies

Our website uses cookies and tracking tools such as:

• Google Analytics
• Meta (Facebook) Pixel

These tools help us understand user behavior, improve performance, and optimize marketing efforts. You can control or disable cookies through your browser settings. A cookie consent mechanism may be implemented to enhance transparency.

7. Data Sharing and Disclosure

We do not share your personal data with:

• Logistics partners
• Drivers or operators
• Payment providers

Your data remains strictly within our organization unless required by law.

8. Data Retention

We retain your information only as long as necessary to:

• Fulfill service requests
• Maintain business records
• Comply with legal obligations

Uploaded documents are stored securely and retained only for operational or compliance purposes.

9. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Secure servers and controlled access
• Data handling protocols
• Protection against unauthorized access, disclosure, or misuse

10. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request corrections to inaccurate information
• Request deletion of your data
• Withdraw consent at any time
• Object to certain types of data processing

To exercise these rights, please contact us using the details below.

11. Third-Party Links

Our website may contain links to external websites.
We are not responsible for the privacy practices or content of those third-party sites.

12. International Data Transfers

As we serve clients across the UAE and potentially other regions, your data may be accessed or processed in different jurisdictions.
We ensure appropriate safeguards are in place to protect your information.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal or operational requirements.
The latest version will always be available on this page.

14. Contact Information

If you have any questions or requests regarding this Privacy Policy, please contact:

RentATrailer, 802, Rahaf Tower, Al Qusais Industrial Area 4th,
Dubai, UAE | +971 4 348 1920 | care@rentatrailer.ae