Terms of Service
Effective Date: March, 19, 2026
1. Introduction
Welcome to Rentatrailer (https://rentatrailer.ae) owned and operated by Prime Ventures General Trading LLC. These Terms of Service govern your use of our website and services, including trailer rental, equipment rental, and transport-related solutions. By submitting an inquiry, booking a service, or engaging with us via website, WhatsApp, or phone, you agree to all of these terms.
2. Scope of Services
Rentatrailer provides:
- Trailer rental services
- Equipment rental solutions
- Transport and logistics support
Services are offered based on project requirements and availability, as listed on our equipment page.
3. Booking & Communication
Clients may request services through:
- Website inquiry forms
- WhatsApp communication
- Direct phone calls
All bookings are subject to confirmation based on availability, project details, and operational feasibility.
4. Pricing & Quotations
- All quotations are project-based and subject to change depending on operational factors.
- Pricing may vary due to route conditions, fuel costs, permits, or site requirements.
- Additional charges may apply for:
Waiting time
Route deviations
Permit requirements
Extended operational hours
Final pricing will be confirmed prior to execution.
5. Payments
Payment terms are determined based on the nature and scope of each project.
This may include advance payments or agreed commercial terms for corporate clients.
Accepted payment methods may include bank transfer, cash, or other mutually agreed options.
6. Cancellations & Changes
Cancellations, rescheduling, or project changes must be communicated in advance.
Any applicable charges, adjustments, or refunds will be determined at the time of project confirmation, based on operational commitments and resource allocation.
7. Client Responsibilities
Clients are responsible for providing accurate and complete project details, including:
Cargo type and specifications
Weight and dimensions
Loading and unloading requirements
Site access conditions
Failure to provide accurate information may result in delays, additional charges, or operational limitations.
8. Equipment Usage & Safety
All equipment and trailers must be used in compliance with safety regulations and operational guidelines.
Misuse, unsafe handling, or non-compliant operations are strictly prohibited
Clients must ensure site readiness and safe working conditions
Rentatrailer reserves the right to halt operations if safety standards are not met
9. Delays & Force Majeure
Rentatrailer is not liable for delays caused by circumstances beyond reasonable control, including:
Traffic conditions
Weather disruptions
Government regulations or restrictions
Permit delays or external dependencies
We will make reasonable efforts to minimize disruptions and maintain operational continuity.
10. Service Refusal & Termination
We reserve the right to refuse or terminate services in cases of:
Safety risks or unsafe site conditions
Incomplete or inaccurate project information
Non-payment or breach of agreed terms
11. Governing Law
These Terms are governed by the laws of the United Arab Emirates, with jurisdiction in Dubai.
12. Updates to Terms
We may update these Terms of Service from time to time to reflect operational, legal, or regulatory changes.
The latest version will always be available on our website.
13. Contact Information
Rentatrailer, 802, Rahaf Tower, Al Qusais Industrial Area 4th, Dubai, UAE
+971 56 410 6641 |care@rentatrailer.ae